Terms & Conditions

Terms & Conditions HerbalDukan.com


  • Defective product must be notified to our customer care department within 24 hours of product received.


  • All electrical goods have Check Warranty



  • During warranty period, product will be repaired; under circumstances if product cannot be repaired it will be replaced depending on stock availability.


  • Warranty is void if product is tempered with or repair attempted at customer end, prior to receipt at HerbalDukan warehouse.



  • Warranty is void if product is not used as per manual / instruction provided by the company.


  • Repair request is not entertained after expiry of warranty period.



  • We are not responsible for replacement of product if it is mishandled due to negligence at customer end.


  • There is no policy of full refund money but the product can be repaired or replaced.



  • For repair / replacement under warranty, product must be delivered to our warehouse at customer’s end.


  • In case of returning of product to us by any reason, 30% charges will be deducted from Net Amount.